Swiftlight Project Management Software

Swiftlight Project Management Software Frequently Asked Questions (FAQs)

Swiftlight Frequently Asked Questions (FAQs)

1) What payment methods do you accept?

Your order can be fulfilled immediately if you pay by credit or debit card (Visa, MasterCard, American Express, JCB, Maestro (UK), SOLO (UK)) or by PayPal. In addition, we accept cheques / money orders, wire transfers, cash and, for well established companies, purchase orders.

2) How secure is my online order?

Your online order is secure. Our online payments processing is handled by cleverbridge AG, an online payments specialist who use Secure Socket Layer (SSL*) encryption and industry leading security measures to secure every transaction and protect your information. (*SSL encrypts the transmissions from cleverbridge’s e-commerce servers as well as from your computer ensuring that your order is secure).

3) Why does online purchasing go through cleverbridge?

Because cleverbridge are experts in online payments. They handle e-commerce for a lot of software companies providing a secure, safe and efficient service for payments over the web or over the phone. This provides you with a secure payment route, and allows us to focus on creating and supporting great software.

4) How quickly should I expect a response to my online order?

You will receive an e-mail confirmation of your order and another email with your license key, in most cases within fifteen minutes. If you do not receive these emails, please allow up to twenty-four hours for them to be delivered before contacting cleverbridge. Please also check your SPAM folder, as in some cases the emails may have been blocked and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

5) Who should I contact if I have a question about my order?

If you have a question relating to your online order, you should contact cleverbridge (see the email they sent you, or click here for contact details). If you have a product related question (e.g. about Swiftlight’s functionality), please contact us at support@torridonsolutions.com

6) What support can I get?

We are committed to providing you with the help you need, and offer support over email and phone, as well as providing self-help resources on the website. You automatically get 30 days of free support with the purchase of Swiftlight, and in addition have the option to purchase an annual Support and Maintenance Plan. Click here for more information from our support centre.

7) I’ve lost my license key.

If you have already installed and activated Swiftlight look in the menu Help > About … and the licence key will be there. Otherwise, please email support@torridonsolutions.com with your details and we will look into it and get back to you.

8) How do I get updates?

You are entitled to receive updates / patches / fixes for the version of Swiftlight that you have purchased, and you will be advised automatically when updates are available - provided we have your up-to-date details. You can also check to see if you have the most recent version of Swiftlight by using the menu item Help > Check for Updates …

9) Do you provide training?

We do provide training, both online and in-person. Click here for more details.

10) Does Swiftlight work on a MAC?

There is no Apple / MAC version of Swiftlight, but we are aware of customers who have installed and used it successfully in the Parallels Desktop® operating system on a MAC. Please note that we have not tested and do not specifically support Swiftlight on MACs.

11) Where can I get the latest release of Swiftlight?

If you are a customer or current trialist of Swiftlight, please use this link to get the latest release of Swiftlight. If you are not a customer or current trialist, please register for free 30 day trial.